Last updated: August 19, 2026
By accessing and using this website, you accept and agree to be bound by these Terms of Use. If you do not agree with any part of these terms, you should not use our website or services.
These terms apply to all visitors, users, and others who access our website or book services through branch-roam.
Branch-roam operates as a travel planning and booking service based in Sheffield, United Kingdom. We organize tour packages, create custom itineraries, and coordinate travel logistics for domestic and international destinations.
Information presented on this website describes our service offerings and represents our standard operational practices. Specific details for individual bookings are confirmed through direct communication and formal booking documents.
Submitting a booking request through our website does not constitute a confirmed reservation. All inquiries are reviewed by our team, and formal confirmation occurs only after we verify availability and receive your acceptance of the detailed itinerary and pricing.
Prices displayed on this website are indicative starting points. Final costs depend on specific dates, group size, accommodation selections, and current exchange rates for international destinations. We provide detailed pricing before requiring any commitment.
Payment schedules and methods are outlined in individual booking confirmations. Typically, we require a deposit to secure reservations, with the balance due according to the timeline specified in your booking agreement.
All prices are quoted in British Pounds unless otherwise stated. For international bookings, we may quote in local currency when advantageous, with exchange rates confirmed at the time of payment.
Cancellation policies vary depending on the specific services booked and timing of cancellation. Each booking confirmation includes applicable cancellation terms.
Generally, cancellations made well in advance incur lower penalties than last-minute cancellations. Some components of travel packages may be non-refundable due to third-party provider policies. We clearly communicate these constraints before finalizing bookings.
Refund processing typically occurs within 14 business days following cancellation approval. Refunds are issued to the original payment method unless alternative arrangements are agreed upon.
Modification requests are accommodated when possible but may incur additional fees depending on what changes are requested and when. Third-party providers often impose change fees that we must pass through to clients.
We make reasonable efforts to accommodate modification requests but cannot guarantee availability for alternative dates or destinations, particularly during peak travel periods.
Clients are responsible for ensuring they possess valid passports, visas, and any required health documentation for their destinations. We provide guidance about typical requirements but cannot guarantee the accuracy of regulatory information, which changes frequently.
We are not liable for denied entry or travel disruption resulting from inadequate documentation. We strongly recommend consulting official government sources for current entry requirements.
Branch-roam acts as an intermediary coordinating services provided by independent third parties including airlines, hotels, transport operators, and local guides. We select partners carefully but are not liable for failures, delays, or substandard service delivery by these providers.
Our liability is limited to the total amount paid for the specific booking in question. We are not liable for indirect, consequential, or punitive damages including lost vacation time, emotional distress, or subsequent travel costs.
Force majeure events including but not limited to natural disasters, political instability, pandemics, or other circumstances beyond our control may necessitate itinerary changes or cancellations. In such cases, we assist with alternative arrangements but are not liable for resulting costs or disappointment.
Clients must provide accurate information during the booking process and communicate any special requirements or medical conditions that might affect travel. Failure to disclose relevant information may result in inability to participate in certain activities or accommodations proving unsuitable.
Clients are expected to behave respectfully toward guides, service providers, and fellow travelers. We reserve the right to terminate services without refund if behavior is deemed disruptive, dangerous, or illegal.
Content on this website including text, images, logos, and design elements is owned by branch-roam or used with permission. You may not reproduce, distribute, or create derivative works from our content without explicit written permission.
Limited copying for personal reference regarding services you are considering is permitted. Commercial use or systematic extraction of content is prohibited.
We strive to maintain continuous website availability but do not guarantee uninterrupted access. Scheduled maintenance, technical issues, or security concerns may temporarily limit access. We are not liable for losses resulting from website unavailability.
These Terms of Use are governed by the laws of England and Wales. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We may update these Terms of Use to reflect changes in our practices or legal requirements. Updated terms take effect immediately upon posting. Continued use of our website after changes constitutes acceptance of revised terms.
For bookings already confirmed, the terms in effect at the time of confirmation remain applicable unless both parties agree to updated terms.
Questions regarding these Terms of Use should be directed to inquiries@branch-roam.com or raised during in-person consultations at our Sheffield office.